Privacy Policy

1. Introduction and scope

This policy applies to customers and visitors who use HomesServices.online to browse home services, create or manage an account, request or book a service, communicate with us, upload information, or interact with our website or mobile application. By using our services, you acknowledge the practices described in this policy.

2. Information we collect

We collect information that you provide when it is needed to deliver or support a service. This may include your name, email address, phone number, and account details.

When you request a service, we may collect the home or service address, area, landmark, and location details you choose to provide. If you use a device-location feature, location information is collected only after you grant the relevant permission.

We may collect service requests, selected services, appointment preferences, booking details, messages, support communications, reviews, and images you choose to upload to explain a repair or maintenance issue.

When you use the website or app, our systems and service providers may automatically receive basic technical information such as device type, operating system, browser type, IP address, cookie identifiers, referring pages, pages viewed, approximate usage times, and basic analytics events.

If online payments are enabled and you choose to use them, transaction information may be processed by the relevant payment provider. Where applicable, card numbers, mobile-wallet credentials, and similar payment details are handled by the payment provider under its own privacy and security practices. We may receive limited information such as payment status, transaction reference, amount, or refund status. Cash payments do not require us to collect card information.

3. How we use information

We use personal information as reasonably necessary to create and manage customer accounts; process service requests and bookings; match customers with relevant technicians or service providers; arrange appointments; communicate about confirmations, scheduling, job progress, support, and service updates; maintain booking and account records; prevent fraud, misuse, abuse, and security incidents; address complaints; comply with legal obligations; and improve the reliability, usability, and performance of our website, application, and services.

We do not use information for an unrelated purpose without an appropriate legal basis or, where required, your consent.

4. Google Sign-In

Our mobile application may allow you to sign in with Google. If you choose this option, we may receive basic profile information authorized by you and provided by Google, such as your name, email address, profile image, and Google account identifier.

We use this information only to create your HomesServices account, authenticate your login, prevent duplicate or unauthorized accounts, and manage your account. Google Sign-In does not normally provide the phone number or service address required to complete a home-service booking, so we may ask you to provide that information separately.

5. Phone verification and OTP codes

When phone verification becomes available, we may send an SMS or one-time password (OTP) code to verify a phone number, protect an account, support secure login, confirm important account actions, and reduce fraud or misuse. OTP codes will be time-limited and should never be shared with another person. Standard messaging charges imposed by your mobile provider may apply.

6. Sharing of information

We share only the customer information reasonably necessary for the service provider or technician handling a requested job. This may include the customer’s name, phone number, service address, selected service, appointment details, problem description, and relevant uploaded images.

We may also share information with vendors that support our operations, such as hosting providers, communications and OTP providers, payment processors, analytics tools, fraud-prevention services, customer-support tools, and technology providers. These parties may use information only for the services they provide to us and subject to their applicable obligations.

We may disclose information to courts, regulators, law-enforcement bodies, or other authorities when required by applicable law, legal process, or a valid government request, or when reasonably necessary to protect customers, service providers, the public, or our legal rights.

HomesServices does not sell personal information.

7. Data retention and security

We retain personal information for as long as reasonably necessary to provide services, maintain account and booking records, resolve disputes, prevent fraud, enforce agreements, and meet legal, tax, accounting, or regulatory requirements. Retention periods may differ depending on the type of information and why it was collected.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These may include access controls, secure connections, authentication measures, restricted administrative access, and service-provider controls. No website, application, transmission method, or storage system can be guaranteed to be completely secure.

8. Your choices and rights

You may ask to access, update, correct, or delete your personal information or HomesServices account. You may also update certain account details directly when those account tools are available.

To make a privacy or account-deletion request, contact info@staging.homesservices.online. We may need to verify your identity before completing a request. Some information may be retained when required by law, needed for security or fraud prevention, or necessary to establish, exercise, or defend legal claims.

9. Cookies and analytics

Our website may use cookies and similar technologies that are necessary for site operation, security, preferences, booking functions, and session management. We may also use analytics services to understand general traffic, page usage, device types, and performance so we can improve the website and application.

You can control or delete cookies through your browser settings. Blocking certain cookies may affect login, booking, preferences, or other website functionality. Analytics providers may process information according to their own privacy policies and available consent or opt-out controls.

10. Children’s privacy

HomesServices is intended for adults arranging home services and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information without appropriate authorization, contact us so we can review and, where appropriate, delete it.

11. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology, legal requirements, or business practices. The revised policy will be posted on this page with an updated “Last updated” date. Material changes may also be communicated through the website, application, email, or another appropriate channel.

12. Contact information

For questions, concerns, account-deletion requests, or other privacy matters, contact:

Homes Services Online
Website: https://staging.homesservices.online
Email: info@staging.homesservices.online
Service area: Islamabad, Rawalpindi, and the Twin Cities, Pakistan