Terms of Service

1. Acceptance of these Terms

By accessing or using HomesServices, creating an account, or requesting a service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the platform. If you use HomesServices on behalf of another person, household, or organization, you confirm that you have authority to do so.

2. Eligibility and service area

You must be legally capable of entering into an agreement and arranging access to the service property. HomesServices is intended for adult customers. Service availability currently depends on location, provider availability, the requested work, and operational capacity. Our primary service area includes Islamabad, Rawalpindi, and the Twin Cities, Pakistan.

3. Accounts and sign-in

You may be able to browse without an account, but certain functions may require sign-in. You are responsible for providing accurate information, protecting your account and device, and notifying us if you suspect unauthorized access.

If you sign in with Google, we use the verified account information made available through Google for account creation, authentication, and account management. When phone verification becomes available, we may use SMS or OTP codes to verify phone numbers and protect accounts. You must not share verification codes or access tokens with another person.

4. Home-services platform

HomesServices helps customers request, arrange, and manage home-maintenance and repair services. Depending on the service and availability, work may be performed by our personnel and/or a service provider assigned to the request. The identity of the assigned provider, timing, and availability may change when reasonably necessary to complete or reschedule a job.

Descriptions, estimated durations, availability, images, starting prices, and other catalogue information are provided to help customers make a request. Actual requirements may only become clear after inspection.

5. Service requests and bookings

A submitted request is not guaranteed to be accepted or completed. A booking becomes confirmed when HomesServices communicates confirmation through the website, application, phone, WhatsApp, SMS, email, or another available channel.

You must provide accurate contact information, service details, address information, access instructions, and any relevant safety information. Photographs and descriptions should relate to the requested job. We or the assigned provider may contact you to clarify the work, arrange inspection, confirm timing, or revise an estimate.

6. Estimates, prices, materials, and payments

Displayed prices may be fixed, starting prices, inspection charges, estimated ranges, or promotional prices, as indicated. Final pricing may depend on diagnosis, labour, quantity, property conditions, parts, materials, access, urgency, and additional work approved by the customer.

Where an inspection or additional work is required, the provider should explain the expected charges before proceeding. You are responsible for approved charges and applicable taxes or fees. Do not authorize work you do not understand or accept.

Available payment methods may include cash and, when enabled, electronic payment methods. Electronic payments may be processed by a third-party payment provider under its own terms. A payment is complete only when confirmed by the relevant payment system or acknowledged by HomesServices.

7. Cancellations, rescheduling, and access

If you need to cancel or reschedule, contact us as early as reasonably possible. Cancellation, inspection, travel, or rescheduling charges may apply when disclosed before confirmation or when a provider has already travelled to or arrived at the service address.

You must ensure that an authorized adult can provide safe and lawful access at the agreed time. Repeated unavailability, an incorrect address, unsafe conditions, or refusal of reasonable access may result in cancellation or additional charges.

8. Customer responsibilities and safety

You are responsible for accurately describing known hazards and relevant property conditions, securing children and pets, protecting valuables, obtaining any landlord or property-owner permission, and following reasonable safety instructions. Do not request illegal, unsafe, or unauthorized work.

A provider may pause or refuse work where conditions appear unsafe, unlawful, materially different from the request, outside the provider’s competence, or likely to damage property without additional authorization or precautions.

9. Parts, materials, workmanship, and complaints

Parts and materials may be supplied by the customer, HomesServices, or the assigned provider, as agreed. Manufacturer warranties, if any, are governed by the manufacturer or seller. Any service-specific workmanship commitment will apply only when expressly communicated for that job.

If you believe work is incomplete, damaged, unsafe, or materially different from what was agreed, contact us promptly with the booking reference and relevant evidence. We will review the matter, but a particular refund, replacement, revisit, or outcome is not guaranteed unless required by applicable law or expressly agreed.

10. Reviews, messages, and uploaded content

You retain responsibility for messages, reviews, photographs, and other content you submit. You confirm that you have the right to provide that content and that it does not unlawfully reveal another person’s information, infringe rights, contain malware, or misrepresent a service experience.

You grant HomesServices a non-exclusive, limited right to store, process, reproduce, and display submitted content as reasonably necessary to operate the platform, manage the relevant service, provide support, prevent fraud, and display reviews where that feature is enabled. We may remove content that violates these Terms or applicable law.

11. Prohibited use

You must not misuse the platform; impersonate another person; submit fraudulent requests; harass or threaten staff, providers, or customers; interfere with security; attempt unauthorized access; scrape or copy the service catalogue at scale; introduce malicious code; manipulate reviews, promotions, referrals, or payments; use the platform for unlawful activity; or bypass agreed platform processes in a way that creates fraud, safety, or payment risk.

12. Intellectual property

The HomesServices name, branding, website, application, interfaces, original text, graphics, software, and related materials are owned by or licensed to Homes Services Online and are protected by applicable laws. These Terms give you a limited, revocable, non-transferable right to use the platform for personal service-booking purposes. They do not transfer ownership of our intellectual property.

13. Third-party services

The platform may use or link to third-party services such as Google Sign-In, maps, analytics, communications, hosting, and payment providers. Those services may be governed by separate terms and privacy policies. We are not responsible for third-party services outside our reasonable control.

14. Service availability and disclaimers

We aim to keep the platform and services reliable, but availability may be affected by demand, provider capacity, weather, traffic, power or internet outages, technical failures, emergencies, or events outside reasonable control. To the extent permitted by law, the platform is provided on an “as available” basis without a guarantee of uninterrupted operation or a particular service outcome.

Nothing in these Terms excludes rights or remedies that cannot legally be excluded under applicable law.

15. Limitation of liability

To the extent permitted by applicable law, Homes Services Online will not be liable for indirect, incidental, special, punitive, or consequential loss arising from use of the platform or services. Any liability that cannot be excluded will be limited only to the extent permitted by law and evaluated in light of the circumstances, the amount paid for the relevant service, and any mandatory consumer rights.

16. Suspension and termination

We may restrict, suspend, or terminate access when reasonably necessary to address fraud, abuse, non-payment, threats, unsafe conduct, repeated violations, legal requirements, or security risks. You may stop using the platform and request account deletion, subject to retention obligations described in our Privacy Policy.

17. Governing law and disputes

These Terms are governed by the applicable laws of Pakistan. Before starting formal proceedings, you and Homes Services Online should attempt in good faith to resolve a dispute through customer support. Any unresolved dispute will be handled by a court or other forum with lawful jurisdiction, subject to any mandatory consumer-protection requirements.

18. Changes to these Terms

We may update these Terms to reflect changes to our services, technology, business practices, or legal requirements. Updated Terms will be posted on this page with a revised “Last updated” date. Continued use after an update means you accept the revised Terms to the extent permitted by law.

19. Contact

Questions, complaints, cancellation requests, or legal notices relating to these Terms may be sent to:

Homes Services Online
Website: https://staging.homesservices.online
Email: info@staging.homesservices.online
Service area: Islamabad, Rawalpindi, and the Twin Cities, Pakistan